Terms & Conditions

1. Acceptance of Terms

By creating an account, accessing, or using Split Second, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use the Service.

2. About the Service

Split Second is a digital ordering platform that enables restaurants, cafés, bars, and other hospitality businesses to manage menus, receive customer orders, and communicate order status in real time.

The Service may include features such as QR ordering, menu management, order tracking, customer notifications, analytics, and payment integrations.

3. Account Responsibility

Business owners are responsible for:

• Maintaining the confidentiality of their login credentials.
• Ensuring that account information remains accurate and up to date.
• Managing access granted to employees or staff members.
• Any activity that occurs under their account.

Split Second is not responsible for unauthorized access resulting from weak passwords, credential sharing, or security breaches outside our control.

4. Business Content

Users retain ownership of all content uploaded to the platform, including but not limited to:

• Menus
• Product descriptions
• Images
• Prices
• Categories
• Restaurant information

By uploading content, you confirm that you have the legal right to use and publish such content.

5. Availability of Service

We strive to provide a reliable and uninterrupted service. However, Split Second does not guarantee continuous availability and may occasionally experience maintenance periods, updates, technical issues, or third-party service interruptions.

6. Payments and Transactions

Split Second facilitates order management and customer interactions. Businesses remain solely responsible for:

• Pricing accuracy
• Tax obligations
• Payment processing
• Refunds
• Chargebacks
• Customer disputes

Any third-party payment provider operates under its own terms and policies.

7. Acceptable Use

You agree not to:

• Use the Service for unlawful activities.
• Attempt unauthorized access to systems or data.
• Distribute malware or harmful software.
• Interfere with the operation of the platform.
• Use the Service in a way that harms other users or businesses.

Violation of these terms may result in suspension or termination of access.

8. Data and Privacy

Split Second processes information necessary for the operation of the Service.

We take reasonable measures to protect user data and platform security. However, no internet-based service can guarantee absolute security.

For more information regarding data handling practices, please refer to the Privacy Policy.

9. Intellectual Property

The Split Second name, branding, software, interface design, and platform functionality remain the intellectual property of Split Second and its owners.

Users may not copy, distribute, reverse engineer, or commercially exploit the platform without written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Split Second shall not be liable for:

• Loss of revenue
• Loss of profits
• Business interruption
• Data loss
• Indirect or consequential damages

arising from the use or inability to use the Service.

11. Service Modifications

We reserve the right to modify, improve, suspend, or discontinue any feature of the Service at any time without prior notice.

12. Account Suspension

Split Second reserves the right to suspend or terminate accounts that violate these Terms and Conditions or engage in fraudulent, abusive, or unlawful activities.

13. Changes to These Terms

These Terms and Conditions may be updated from time to time. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms.